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Terms and Conditions

General Terms and Conditions of movelo (Valid as of April 8, 2026)

Table of contents

Part A. General Provisions

Part B. General Provisions for movelo ALL-IN Rental Agreements

Part C. General Provisions for Fleetbike Service Agreements

Part D. Additional movelo-Share Provisions to Part B or C

Part E. General Provisions for the Sale of Bikes to End Customers (Consumers)

Part F. General Provisions for the Sale of Bikes to Business Customers

Part G. General Provisions for the Sale of Bikes and Park & Charge to Business Customers after Expiry of a Rental Agreement

Glossary

The terms used in movelo’s General Terms and Conditions have the following meanings:
Collection address The collection address is the customer’s delivery address at which the agreed rental objects are collected.
Start of the contract term The contract term and the billing of the monthly fees begin on the date agreed between the customer and movelo (scheduled start of the contract term).
Fleetbikes Fleetbikes are bio bikes and eBikes (owned by the customer or a leasing bank) that are booked for use by the customer in accordance with the General Terms and Conditions (Fleetbike Service Agreement).
Business address The business address is the customer’s contractual address and billing address.
Leasing year A leasing year means an annual period (12 months) from the start of the leasing agreement. After the 12 months have expired, a new leasing year begins.
Delivery address The delivery address is the customer’s address to which the agreed objects are delivered.
Delivery date The date agreed between the business customer and movelo upon conclusion of a movelo contract on which the agreed objects are handed over to the customer.
LikedBikes LikedBikes, powered by movelo, sells bikes to consumers (end customers) and business customers in accordance with Parts E–G.
Rental bikes Rental bikes are single-track eBikes that are rented by movelo to the customer for use by the customer in accordance with the General Terms and Conditions (ALL-IN Rental Agreement).
Rental objects Rental objects are rental bikes and Park & Charge objects rented by movelo to the customer.
movelo movelo GmbH, Getreidegasse 9, 83435 Bad Reichenhall, Germany.
movelo ALL-IN Rental Agreement Any movelo ALL-IN Rental Agreement concluded between movelo and a business customer, any amendment or supplement thereto, as well as all legal acts and actions for the preparation and implementation of this movelo ALL-IN Rental Agreement.
movelo Full Service The movelo Full Service for rental objects includes the following services: logistics, inspections and repairs at the customer’s premises, fully comprehensive insurance, support.
movelo app Application that enables users to rent and reserve rental bikes or Fleetbikes.
movelo Fleet Software The movelo Fleet Software is customer-specific software used as a supplementary management tool for the movelo app.
movelo Key The movelo solution for rental bikes or Fleetbikes with a key, without the movelo app and Fleet Software or digital sharing system.
movelo Share A station-based mobility solution consisting of rental bikes or Fleetbikes as well as the movelo app and the movelo Fleet Software, or parts thereof.
User A user is any natural person who uses rental bikes or Fleetbikes with the movelo app.
Operator The operator is the natural or legal person who is the user’s contractual partner and who manages the movelo Fleet Software.
Park & Charge Park & Charge refers to charging and/or parking stations that are rented by movelo to the customer (ALL-IN Rental Agreement) or sold to the business customer.
Refurbished Refurbished describes the condition of used vehicles or Park & Charge in accordance with the provisions for sale in Parts E & F.
Fleetbike Service Agreement Any Fleetbike Service Agreement (FSA) concluded between movelo and a customer, any amendment or supplement thereto, as well as all legal acts and actions for the preparation and implementation of this FSA.
Fleetbikes are bio bikes and eBikes (owned by the business customer or a leasing bank) that are booked for use by the business customer in accordance with the General Terms and Conditions (Fleetbike Service Agreement).

PART A. GENERAL PROVISIONS

1 Applicability

1.1 The General Terms and Conditions apply to movelo ALL-IN Rental Agreements, Fleetbike Service Agreements (FSA), and purchase agreements concluded between movelo and a customer.

1.2 Agreements between movelo and a customer that deviate from or supplement these provisions are valid only if they have been expressly agreed in writing between movelo and the customer.

1.3 If individual provisions of the General Terms and Conditions are or become invalid, this shall not affect the validity of the remaining provisions. The parties are obliged to replace the invalid provision with a valid provision that comes as close as possible to the economic purpose intended by the invalid provision. Amendments and supplements to these agreements must be made in writing in order to be valid. This also applies to any amendment to the provision set out in the preceding sentence.

2 Liability of movelo In the case of negligently caused damage to property and financial losses, movelo and its vicarious agents shall be liable only in the event of a breach of a material contractual obligation; however, liability shall be limited in amount to the average and contract-typical damage foreseeable at the time the contract was concluded. Liability under mandatory statutory liability provisions, in particular the German Product Liability Act, remains unaffected. Liability in the event of the assumption of a guarantee for the quality or existence of a performance result or the assumption of a procurement risk pursuant to Section 276 of the German Civil Code (BGB) remains unaffected. Liability in the event of intentional or grossly negligent breaches of duty, breaches of material contractual obligations, and injury to life, limb, or health remains unaffected. movelo shall not be liable for damage that may arise for the customer because one or more of the rented rental bikes, Fleetbikes, or Park & Charge objects are unavailable, unless movelo acts intentionally or with gross negligence. In particular, movelo shall not be liable for any loss of revenue that may arise. movelo’s core activity does not consist of processing personal data. Therefore, movelo and its vicarious agents shall not be liable for negligently caused material or immaterial damage, with the exception of the processing of data pursuant to Articles 8 and 9 GDPR, arising at the customer’s premises during the processing of the customer’s personal data or arising at third parties during the processing of third-party personal data made available by the customer. In this regard, the customer shall indemnify movelo against all claims, proceedings, or lawsuits brought against movelo by a competent authority and/or an individual and shall hold movelo harmless. 3 Data protection, confidentiality The customer undertakes to maintain confidentiality regarding the content of this contract during the term of this contract and also after its termination. movelo undertakes to comply with all applicable and relevant laws and regulations for the protection of the customer’s personal data. movelo is entitled to name the customer as a reference company. The parties agree that the data processing addendum concluded in connection with movelo Share forms an integral part of the contract (see movelo ALL-IN Rental Agreement / FSA Annex 3). In the event of conflicts or inconsistencies between the provisions of the movelo ALL-IN Rental Agreement / FSA, including the General Terms and Conditions, and the data processing annex, the provisions of the data processing addendum shall prevail. The customer shall ensure that the access data for the Fleet Software is treated confidentially and protected against unauthorized access by third parties. 4 Applicable law and competent court movelo’s General Terms and Conditions, as well as any movelo ALL-IN Rental Agreement / FSA concluded between movelo and the customer, shall be governed by German law. For disputes between movelo and the customer in connection with movelo’s General Terms and Conditions, as well as in connection with the movelo ALL-IN Rental Agreement / FSA concluded between movelo and the customer, the jurisdiction of the court responsible for D-83435 Bad Reichenhall shall be deemed agreed.

PART B. GENERAL PROVISIONS FOR MOVELO ALL-IN RENTAL AGREEMENTS

1 Applicability These general provisions apply to all customers who have concluded a movelo ALL-IN RENTAL AGREEMENT with movelo. 2 Contract term

2.1 If delivery takes place before the scheduled start of the contract term, the scheduled start of the contract term remains unchanged. The contract term and the billing of the monthly fees begin on the date agreed between the customer and movelo (scheduled start of the contract term).

2.2 If delivery (date of delivery note) takes place after the scheduled start of the contract term, the start of the contract term and the monthly billing are postponed as follows: The contract term and monthly billing begin on the 15th of a month if delivery takes place in the first half of the month, or on the first day of the following month if delivery takes place in the second half of the month.

2.3 FLAT contracts end upon expiry of the agreed contract term.

2.4 FLEX contracts have a fixed minimum contract term. After expiry of the minimum contract term, the contract is extended by 1 month at a time unless terminated in writing by either party no later than 2 months before the end of the minimum term or contract term.

3 Invoicing

3.1 movelo sends invoices to the e-mail address provided by the customer (invoice contact). In addition, movelo makes the invoices available for download free of charge.

3.2 As a rule, direct debit is agreed as the payment method. For this purpose, the customer grants movelo a SEPA direct debit mandate. In special cases, payment by invoice may be agreed.

3.3 movelo invoices the contractually agreed monthly fees at the beginning of the month. If the contract starts on the 15th of a month, the first and last monthly fees are calculated at 50%.

3.4 The invoicing of one-off costs and the advance payment of 2 monthly fees is carried out by default 6 weeks before delivery. The invoice amount is due immediately. Delivery of the contractual items takes place only after receipt of payment. In the event of non-payment, movelo reserves the right to cancel the contract against an appropriate processing fee (labor, material), amounting to at least two monthly fees. For system-related reasons, the two-month advance payment is offset against the last two full months of the contract term.

3.5 Service services are billed monthly in a separate invoice no later than by the end of the month following the provision of the service. Billing is based on the actual effort incurred in accordance with movelo service appointments, with prices according to the table. The customer authorizes movelo to collect due amounts via SEPA direct debit mandate. movelo currently charges the following fees for carrying out repair, replacement, and other service work:

The customer is aware of and agrees that movelo may unilaterally change the stated costs if changed material costs, changed market conditions, or a changed economic situation give reason to do so. The customer is aware of and agrees that the deductible may change due to the agreement existing between movelo and the insurer.

4 Delivery, collection, and handover of the rental objects

4.1 movelo coordinates the delivery date with the customer. The customer may postpone an already agreed delivery date once, free of charge and without stating reasons, up to 15 working days before delivery. If the delivery date is postponed less than 15 working days before the delivery date, movelo is entitled to charge the customer a cancellation fee of 50% of the logistics costs.

4.2 The rental objects are handed over to the customer at the delivery address on the agreed delivery date. The customer shall ensure access for movelo and its logistics partners.

4.3 The customer is obliged to accept the rental objects. If the rental objects are complete and in the contractually agreed condition, the customer confirms acceptance by signing the delivery note. If the rental objects are not in the contractually agreed condition or are incomplete, this must be noted on the delivery note, and movelo will remedy the defects as quickly as possible. Upon acceptance of the rental objects, the customer may request instruction from movelo on their function and use. The customer will be provided with data sheets and operating instructions for the rental objects.

4.4 Park & Charge rental objects must be properly installed on a suitable surface, in accordance with the requirements specified in the manufacturer’s data sheets for the respective product. Installation shall be carried out by the customer or by movelo as agreed.

4.5 The customer must handle the rental objects in accordance with the manufacturer’s original operating instructions. The customer shall provide, free of charge, the areas, connections, links, and energy required for operation. Proper charging of the rental bikes, as well as cleaning of the Park & Charge objects and maintenance of the premises in which the rental bikes and Park & Charge objects are located, is the responsibility of the customer.

4.6 If required, the customer shall support movelo in carrying out the inventory.

4.7 movelo shall provide replacement keys for rental bikes if required. In the event of a lost or damaged key, a new key must be requested from movelo in writing. The costs for this shall be borne by the customer.

4.8 After expiry of the movelo ALL-IN Rental Agreement, Park & Charge objects shall be dismantled. Dismantling shall be carried out by the customer or by movelo as agreed. The paving slabs of the Outdoor Hub shall become the property of the customer upon expiry of the contract and shall remain on site.

4.9 After expiry of the movelo ALL-IN Rental Agreement, movelo shall collect the rental objects from the collection address specified by the customer, which corresponds to the delivery address. During collection, the rental objects shall be visually inspected for damage. Any damage identified shall be invoiced to the customer.

5 Branding If individual branding (customer design) of the rental objects is part of the contract, the design may be carried out by the customer or by movelo. Production is the responsibility of movelo. If the design of the branding is the customer’s responsibility, movelo shall provide the customer with the branding templates for the rental objects. After creating the branding, the customer shall transmit the print data (PDF) to movelo at least 4 weeks before the scheduled start of the contract term. If the print data is transmitted at a later date, movelo reserves the right to deliver the rental objects without branding or in movelo design. If the design of the branding is movelo’s responsibility, the customer shall provide movelo with the necessary files, such as company logo, design guide, etc. If the necessary files for designing the branding and/or the customer’s approval of the branding are transmitted to movelo less than 4 weeks before the scheduled start of the contract term, movelo reserves the right to deliver the rental objects without branding or in movelo design. 6 Transfer of risk From the time the rental objects are handed over to the customer, the customer bears the risk of damage to or loss of the rental objects. The occurrence of a damage event does not release the customer from their obligations under the contract. 7 Service for rental bikes

7.1 The preventive service concept consists of two areas: quick checks and inspections. The performance of quick checks is the responsibility of the customer. The organization and performance of inspections is the responsibility of movelo; inspections are carried out by movelo or by a service partner authorized by movelo.

7.2 The customer shall support movelo in carrying out the agreed services and shall name a contact person. If the work is carried out on the customer’s premises, the customer shall ensure safe access and, if necessary, provide a suitable room.

7.3 Quick checks: The quick check serves the safety of users and also helps prevent possible damage. The interval depends on the use of the rental bikes. movelo recommends carrying it out once per month. The customer shall regularly carry out the quick check on all rental bikes. movelo reserves the right to request proof of performance by the customer. The customer can purchase working materials for this purpose from movelo at low cost. The following activities must be carried out:

    • Cleaning
    • Tire pressure front, rear (4 – 4.5 bar)
    • Functional test
      • Brakes front, rear
      • Lights front, rear
      • Drive system
    • Visual inspection
      • Chain tension
      • Mudguards, seat post, chain guard, cable check
      • Rims front, rear
    • Check for firm seating and tighten if necessary
      • Pedals
      • Wheel bolts front, rear

7.4 Inspections: To ensure the operational readiness of the rental bikes, inspections must be carried out at regular intervals in accordance with the contract. The organization and performance are carried out by movelo or by a service partner authorized by movelo at the customer’s premises at a central location. The timing of the inspections will be coordinated with the customer. If the customer requires additional inspections, this can be agreed with movelo. An inspection includes the following activities:

    • Check / adjust brake pads front, rear
    • Check / adjust / lubricate chain and drivetrain
    • Check / adjust gear cable
    • Check / adjust brakes
    • Check wheels, tires, inner tubes
    • Check / retighten screws

The performance of the agreed inspections and the associated travel costs are included in the monthly fee. The customer shall bear the costs of spare parts as well as the working time for replacing spare parts; see Invoicing, Section 3.

8 Repairs of rental objects If damage occurs to rental objects, the customer shall report the damage to movelo by e-mail or via the movelo Customer Cloud. movelo confirms receipt of the damage report and immediately organizes the repair. The timing of the repairs will be coordinated with the customer. The customer acknowledges that the availability of spare parts on the market is limited. Repairs to rental bikes may take longer due to missing spare parts. The customer shall bear the repair costs for property damage to rental objects. The repair costs consist of travel costs, working time, and costs for spare parts. In the event of property damage due to a fall / accident, movelo shall claim the repair costs, less the deductible, from its fully comprehensive insurance. The customer shall bear the deductible. This is subject to the transmission of a complete accident report, in accordance with movelo’s template, including the required photos, to movelo by e-mail or via the Customer Cloud. In the event of property damage due to vandalism, movelo shall claim the repair costs, less the deductible, from its fully comprehensive insurance. The customer shall bear the deductible. This requires a functional impairment of the rental object; graffiti on the hub does not constitute a functional impairment. It also requires transmission of a police report to movelo by e-mail or via the Customer Cloud. 9 Replacement in the event of loss / total loss The customer shall report the loss of a rental object to movelo by e-mail or via the movelo Customer Cloud. movelo confirms receipt of the report and immediately organizes the replacement delivery of an equivalent rental object. The timing of the replacement delivery will be coordinated with the customer. If movelo or a service partner authorized by movelo determines that a rental object is a total loss, movelo shall organize the replacement delivery. The timing of the replacement delivery will be coordinated with the customer. If replacement is not possible, for example due to availability, the monthly fee for a rental bike or Park & Charge object shall no longer be charged from the month following the date of receipt of the report until replacement is possible. The customer shall bear the costs for replacing a rental object or parts of a rental object, such as a charger. In the event of theft, movelo shall claim the replacement costs, less the deductible, from its fully comprehensive insurance. The customer shall bear the deductible. This is subject to the customer transmitting a police theft report to movelo and to the condition that the rental bikes were properly locked or the Park & Charge objects were properly installed, by e-mail or via the Customer Cloud. 10 Warranty Damage to Park & Charge objects that occurs during proper use and without a damage event, as well as damage to the frame and drive system (display, motor, and battery) of rental bikes that occurs during proper use and without a damage event, are warranty cases. The determination and processing of warranty services for rental bikes and Park & Charge objects is carried out via movelo or by a service partner authorized by movelo. movelo shall bear the costs for determining and processing warranty services for the rental bikes. 11 Support The movelo support team is available to the customer for technical questions regarding the movelo rental objects and movelo’s services. The hotline is available to the customer during movelo’s business hours (Mon.–Fri. 08:00–17:00). Support requests can be sent by e-mail to the responsible support team or via the movelo Customer Cloud. 12 Changes to customer data The customer must notify movelo immediately and in writing of any changes to the customer’s data, such as the business address. 13 Defects in the rental objects The customer shall only be entitled to refuse payment of the monthly fees in whole or in part due to defects in contractual items, or to assert other statutory rights, if movelo, despite being granted a reasonable deadline, has neither remedied the defect nor offered the immediate delivery of an equivalent replacement contractual item reasonable for the customer, or if movelo has not made available without delay replacement contractual items offered after the customer’s approval. 14 Transfer of rights and obligations The customer may transfer or pledge rights and obligations under this contract only with movelo’s prior written consent. Refusal of consent does not entitle the customer to terminate the contract. 15 Assignment of liability insurance claims In the event of damage to a rental object by a third party, the customer hereby assigns to movelo the claims against any party causing the damage as well as claims under any insurance contract. At movelo’s request, the customer is obliged, in the event of damage, to assert these claims on behalf of movelo at the customer’s own expense and to demand payment to movelo. The customer shall bear any applicable deductible. 16 Early termination by the customer Cancellation, early termination, or any other early ending of the movelo ALL-IN Rental Agreement by the customer is generally excluded. However, if continuation of the rental agreement is unreasonable, the customer is entitled to extraordinary early termination. In this case, the customer must return the rental objects in fully functional condition, at the customer’s own expense and risk, to a movelo central warehouse specified by movelo (Service Center South: Bad Reichenhall, Germany; Service Center North: Barneveld, Netherlands). In the event of late return, movelo is entitled, but not obliged, to have the contractual items collected at the customer’s expense. The outstanding monthly fees until the end of the contract shall become due immediately in full. If the rental objects are not in fully functional condition, movelo shall charge the customer the repair costs. 17 Early termination by movelo movelo is entitled to extraordinary early termination of the contractual relationship if:
  • The customer is in default with payment of the monthly fee despite a reminder from movelo within four weeks after receipt of the reminder
  • movelo cannot reasonably be expected to continue the contractual relationship until the end of the contractual term.
The notice of termination shall be made in text form. movelo is entitled to invoice compensation for expenses amounting to at least two monthly installments.

PART C. GENERAL PROVISIONS FOR FLEETBIKE SERVICE AGREEMENTS (SVF)

1 Applicability These general provisions apply to all customers who have concluded an FSA with movelo. In principle, the customer books services in connection with a leasing agreement brokered by movelo. The customer shall support movelo in carrying out the agreed services and shall name a contact person. 2 Contract term As a rule, the start of the contract and the contract term are based on the term of the leasing agreement specified in the FSA. If there is no allocation to a leasing agreement (Fleetbikes are owned by the customer), the agreed start of the contract term and the agreed contract term of the FSA shall apply. 3 Invoicing – general information

3.1 movelo sends invoices to the e-mail address provided by the customer (invoice contact). In addition, movelo makes the invoices available for download free of charge.

3.2 As a rule, direct debit is agreed as the payment method. For this purpose, the customer grants movelo a SEPA direct debit mandate. In special cases, payment by invoice may be agreed.

4 Branding and delivery

4.1 Applicability These provisions apply only if the customer books branding (Sections 3.2 & 3.4) and/or delivery (Sections 3.3 & 3.4) from movelo.

4.2 Execution of branding (1) The design of the individual branding for agreed objects, such as Fleetbikes, may be carried out by the customer or by movelo. Production is the responsibility of movelo. If the design of the branding is the customer’s responsibility, movelo shall provide the customer with the branding templates. After creating the branding, the customer shall transmit the print data (PDF) to movelo at least 4 weeks before the scheduled start of the contract term. If the print data is transmitted at a later date, movelo may require acceptance without branding. (2) If the design of the branding is movelo’s responsibility, the customer shall provide movelo with the necessary files, such as company logo, design guide, etc. If the necessary files for designing the branding and/or the customer’s approval of the branding are transmitted to movelo less than 4 weeks before the scheduled start of the contract term, movelo may require acceptance without branding. (3) If acceptance takes place without branding for the reasons stated above, movelo shall arrange for the branding to be sent to the customer. Applying the branding shall then be the responsibility of the customer.

4.3 Execution of delivery movelo’s delivery partner delivers the agreed Fleetbikes (see FSA) to the delivery address specified by the customer. movelo coordinates the delivery date with the customer. The Fleetbikes are handed over to the customer at the delivery address on the agreed delivery date. The customer shall ensure access for the delivery partner.

4.4 Invoicing – branding and delivery movelo shall invoice the customer for the actual costs incurred for branding and delivery plus the organization fee (in accordance with FSA Annex 1 price sheet). The invoice amount is due immediately.

5 Bike service These provisions apply only if a bike service package (Basic / Premium) is booked. The booked services for the agreed Fleetbikes (see FSA) are carried out by a movelo service partner. If the work is carried out on the customer’s premises, the customer shall ensure safe access and, if necessary, provide a suitable room.

5.1 Basic service package The duty of care for the Fleetbikes is the responsibility of the customer. To fulfill the duty of care and to ensure the operational readiness of the agreed Fleetbikes, inspections at regular intervals are recommended. The Basic package includes the organization of services (inspections and repairs). 5.1.1 Organization – Basic service package The timing of inspections and repairs will be coordinated by movelo with the customer. The organization of inspections and repairs is then the responsibility of movelo; performance is carried out by a service partner authorized by movelo. If necessary (provided that the service work cannot be carried out on the customer’s premises), transport of the agreed Fleetbikes to the commissioned service workshop will also be organized. 5.1.2 Inspections – Basic service package To ensure the operational readiness of the Fleetbikes, movelo organizes one inspection per year in accordance with the manufacturer’s recommendation. The inspection is carried out on the basis of the UVV checklist (contents of the DGUV 70 guideline). As standard, the inspection includes the following parts to be checked in accordance with the UVV checklist (contents of the DGUV 70 guideline):

Standard parts:

    • Rear brake pads
    • Rear brake cable/line
    • Front brake pads
    • Front brake cable/line
    • Brake lever
    • Rear brake system
    • Gear shifting system
    • Gear cables
    • Frame
    • Fork
    • Battery, battery holder
    • Front tire
    • Rear tire
    • Rear rim
    • Front rim
    • Rear wheel bearing
    • Front wheel bearing
    • Front spokes
    • Rear spokes
    • Headset bearing
    • Handlebar
    • Covers/grips
    • Bottom bracket/crank
    • Pedals
    • Saddle/seat post
    • Axle nuts/quick release front
    • Axle nut/quick release rear
    • Display & control technology
    • Kickstand
    • Motor, drive system
Optional parts (if present):
  • Rear brake disc
  • Front brake disc
  • Lighting and wiring
  • Front light
  • Rear light
  • Reflectors
  • Gear lever
  • Rear derailleur
  • Chain/sprocket/cassette/chainring
  • Chain guard
  • Bell
  • Luggage rack
  • Mudguards
  • Charger
  • Attachments
  • Front derailleur

5.1.3 Repairs – Basic service package If damage occurs, the customer shall report the damage to movelo by e-mail or via the movelo Customer Cloud. movelo confirms receipt of the damage report and immediately organizes the repair. 5.1.4 Invoicing – Basic service package movelo invoices the contractually agreed service fee at the beginning of the month in the case of monthly invoicing in accordance with GTC Part A Section 2.2, and at the beginning of the leasing year in the case of annual invoicing. The customer shall bear the costs for carrying out inspections and repairs, as well as any travel/transport costs incurred. The costs are billed by movelo to the customer based on actual expenditure. The invoice amount is due immediately.

5.2 Premium service package The duty of care for the Fleetbikes is the responsibility of the customer. To fulfill the duties of care and to ensure the operational readiness of the agreed Fleetbikes, inspections at regular intervals are recommended. The Premium package includes the organization of services (inspections and repairs), as well as an agreed service credit per Fleetbike. Booking the fully comprehensive insurance brokered by movelo is mandatory for the Premium package. Submitting an invoice to the insurance company is the responsibility of the customer. 5.2.1 Organization – Premium service package The timing of inspections and repairs will be coordinated by movelo with the customer. The organization of inspections and repairs is then the responsibility of movelo; performance is carried out by a service partner authorized by movelo. If necessary (provided that the service work cannot be carried out on the customer’s premises), transport of the agreed Fleetbikes to the commissioned service workshop will also be organized. 5.2.2 Inspections – Premium service package To ensure the operational readiness of the Fleetbikes, movelo organizes one inspection per year in accordance with the manufacturer’s recommendation. The inspection is carried out on the basis of the UVV checklist (contents of the DGUV 70 guideline). As standard, the inspection includes the following parts to be checked in accordance with the UVV checklist (contents of the DGUV 70 guideline):

Standard parts:

    • Rear brake pads
    • Rear brake cable/line
    • Front brake pads
    • Front brake cable/line
    • Brake lever
    • Rear brake system
    • Gear shifting system
    • Gear cables
    • Frame
    • Fork
    • Battery, battery holder
    • Front tire
    • Rear tire
    • Rear rim
    • Front rim
    • Rear wheel bearing
    • Front wheel bearing
    • Front spokes
    • Rear spokes
    • Headset bearing
    • Handlebar
    • Covers/grips
    • Bottom bracket/crank
    • Pedals
    • Saddle/seat post
    • Axle nuts/quick release front
    • Axle nut/quick release rear
    • Display & control technology
    • Kickstand
    • Motor, drive system
Optional parts (if present):
  • Rear brake disc
  • Front brake disc
  • Lighting and wiring
  • Front light
  • Rear light
  • Reflectors
  • Gear lever
  • Rear derailleur
  • Chain/sprocket/cassette/chainring
  • Chain guard
  • Bell
  • Luggage rack
  • Mudguards
  • Charger
  • Attachments
  • Front derailleur

5.2.3 Repairs – Premium service package If damage occurs, the customer shall report the damage to movelo by e-mail or via the movelo Customer Cloud. movelo confirms receipt of the damage report and immediately organizes the repair. 5.2.4 Costs / service credit – Premium service package For each Fleetbike, a service credit of net EUR 250 is available per leasing year. Any costs incurred for carrying out inspections and repairs (excluding manufacturer warranty and insurance cases, intent, and gross negligence), as well as any further costs incurred, such as transport, reduce the credit based on actual expenditure. If the credit is used up in a leasing year (EUR 0), further costs shall be billed based on actual expenditure. Remaining credit will not be paid out or offset. 5.2.5 Invoicing – Premium service package movelo invoices the contractually agreed service fee at the beginning of the month in the case of monthly invoicing in accordance with GTC Part A Section 2.2, and at the beginning of the leasing year in the case of annual invoicing. If costs incurred are not covered by the service credit, invoicing shall be based on actual expenditure. The invoice amount is due immediately.

6 Changes to customer data The customer must notify movelo immediately and in writing of any changes to the customer’s data, such as the customer’s business address. 7 Transfer of rights and obligations The customer may transfer or pledge rights and obligations under this contract only with movelo’s prior written consent. Refusal of consent does not entitle the customer to terminate the contract. 8 Early termination by movelo movelo is entitled to extraordinary early termination of the contractual relationship if:
  • The customer is in default with payment of the monthly fee despite a reminder from movelo within four weeks after receipt of the reminder
  • movelo cannot reasonably be expected to continue the contractual relationship until the end of the contractual term.
  • The mandatory insurance contract (see Premium bike service package) between the customer and the insurer is not valid / active.
The notice of termination shall be made in text form. movelo is entitled to invoice compensation for expenses amounting to at least two monthly installments.

PART D. ADDITIONAL MOVELO-SHARE PROVISIONS SUPPLEMENTING PART B OR C

1 Applicability These additional movelo Share provisions apply if the customer concludes movelo Share as a contractual service. The customer shall support movelo in carrying out the agreed services and shall name a contact person. 2 Operator The operator concludes the usage agreement (terms of use in the app) with the user and manages the operation of movelo Share via the Fleet Software, for example user management, support, etc. In principle, i.e. unless movelo and the customer expressly agree otherwise, the customer is the operator of movelo Share. 3 Invoicing

3.1 movelo sends invoices to the e-mail address provided by the customer (invoice contact). In addition, movelo makes the invoices available for download free of charge.

3.2 The invoicing of one-off costs takes place immediately after the service has been provided. The invoice amount is due immediately.

3.3 movelo invoices the contractually agreed monthly fees at the beginning of the month. If the contract starts on the 15th of a month, the first and last monthly fees are calculated at 50%.

3.4 As a rule, direct debit is agreed as the payment method. For this purpose, the customer grants movelo a SEPA direct debit mandate. In special cases, payment by invoice may be agreed.

4 movelo app and movelo Fleet Software

4.1 movelo app: movelo makes the movelo app available throughout Europe in the app stores (iOS and Android). Downloading the app is free of charge. The app is further developed by movelo and regularly updated.

4.2 movelo Fleet Software: The Fleet Software is cloud-based web software (SaaS). movelo provides the customer with the Fleet Software via the Internet. The customer can use the Fleet Software via an up-to-date web browser (IE, Firefox, Chrome). The Fleet Software is further developed by movelo and regularly updated. The customer receives access to the movelo Fleet Software for the purpose of managing the rental bikes or Fleetbikes and administering users. The setup of the Fleet Software (tariffs, stations, opening hours, etc.) is coordinated between movelo and the customer before delivery. The initial setup of the Fleet Software is the responsibility of movelo. If the customer requests a change to the setup during ongoing operation, this can be coordinated with movelo.

4.3 Availability The app and Fleet Software are generally provided around the clock on all days of the year. During provision, movelo guarantees availability of ≥ 99% per year. The percentage availability is calculated as follows:

Availability = (1−downtime / (minutes/availability/year)) *100

Downtime is calculated from the sum of the minutes during which the Fleet Software and/or the app cannot be used. The time from the fault report until use is restored is decisive for calculating downtime. The following are excluded from the availability time:

a) Installation of new releases – generally once per week b) Hotfixes c) Outages for which movelo is not responsible

4.4 movelo Share with payment movelo offers the customer the option of extending the movelo app with a payment module that can be used to bill payments from users. To use it, the customer requires an account with the payment service provider. The customer is free in its application and use. Any costs and revenues arising from this are the responsibility of the customer.

4.5 movelo Share location recognition These provisions apply only if the customer books movelo Share location recognition. The customer can retrieve the last reported position of the Fleetbikes in the movelo Fleet Software. A valid access to the movelo Fleet Software is required for this retrieval.

4.6 eLock An eLock is required for the movelo Share application. movelo provides the customer with a compatible eLock. The organization of the installation of the eLocks on the rental bikes or Fleetbikes, as well as the initial setup of the eLocks, is the responsibility of movelo.

5 Transfer of rights and obligations The customer may transfer or pledge rights and obligations under this contract only with movelo’s prior written consent. Refusal of consent does not entitle the customer to terminate the contract. 6 Early termination of movelo Share by the customer Cancellation, early termination, or any other early ending of movelo Share by the customer is generally excluded. However, if continuation is unreasonable, the customer is entitled to extraordinary early termination; the ALL-IN Rental Agreement or the leasing agreement remains unaffected by this. In this case, the customer must return the eLocks in fully functional condition, at the customer’s own expense and risk, to a movelo central warehouse specified by movelo. In the event of late return, movelo is entitled to invoice the eLocks to the customer. The outstanding monthly fees until the end of the contract shall become due immediately in full. 7 Early termination by movelo movelo is entitled to extraordinary early termination of the contractual relationship if:
  • The customer is in default with payment of the monthly fee despite a reminder from movelo within four weeks after receipt of the reminder
  • movelo cannot reasonably be expected to continue the contractual relationship until the end of the contractual term.
The notice of termination shall be made in text form. movelo is entitled to invoice compensation for expenses amounting to at least two monthly installments.

PART E. GENERAL PROVISIONS FOR THE SALE OF BIKES TO END CUSTOMERS (CONSUMERS)

1 Applicability These general terms and conditions of sale apply to the sale of bikes by LikedBikes to end customers (consumers). 2 Conclusion of contract – order via online shop (www.likedbikes.com) The end customer (consumer) selects the desired bikes via the online shop and places a paid order. By submitting the order, a binding purchase agreement is concluded. The end customer (consumer) receives the order confirmation immediately after payment. 3 Invoicing The agreed purchase price is due before delivery. Delivery of the contractual items takes place only after receipt of payment. LikedBikes sends the download link for the invoice to the e-mail address provided by the customer. 4 Shipping and delivery After a successful order, the goods are prepared and picked/packed (ready for shipping within 1–4 working days). Once shipping preparation has been completed, the end customer (consumer) receives an e-mail from LikedBikes with the shipment information. The ordered bikes are shipped to the delivery address specified by the customer. The delivery time from dispatch depends on the selected shipping method:
  • Standard shipping Germany: 2 to 5 working days
  • Standard shipping EU countries outside Germany: 3 to 10 working days
  • Express shipping Germany: 1 to 2 working days
  • Express shipping abroad: 2 to 4 working days
Mounting the pedals, adjusting the handlebar and brake levers, and, depending on the model, mounting the display on the handlebar, is the responsibility of the end customer (consumer) after receipt of the bikes. 5 Self-collection After a successful order, the goods are prepared and picked/packed (ready for collection within 1–4 working days). Once preparation for collection has been completed, the end customer (consumer) receives an e-mail from LikedBikes with the collection information. The ordered bikes are collected by the end customer (consumer) at the selected shop location (Service Center: Gewerkenstraße 19, 83435 Bad Reichenhall, Germany) on the agreed date at the end customer’s own expense. The final collection date is coordinated between LikedBikes and the customer. 6 Condition of “refurbished” bikes The bikes are in technically flawless condition and are fully serviced before delivery: Defective or worn parts are replaced according to the following criteria:
  • Brake pads: replacement when the manufacturer-defined wear limit is reached
  • Brake disc: replacement when the manufacturer-defined wear limit is reached
  • Tires: replacement in the event of visible wear or damage
  • Chain: replacement in the event of elongation beyond the tolerance limit (depending on the type of gear system)
  • Chainring/sprocket: replacement in the event of deformation or damage
  • Grips: replacement in the event of visible wear or damage
  • Pedals: replacement in the event of visible wear or damage
  • Battery/motor/display/control unit: replacement in the event of damage or functional failure
  • Other parts not listed: replacement in the event of visible wear, manufacturer-defined wear limit, or damage
The bikes may show slight signs of use caused by normal usage (visual condition according to the shop information or images). The scope of delivery of a refurbished e-bike (pedelec) includes the following parts: • Min. 1 battery key • Battery • Display or control unit • Charger 7 Takeover after rental agreement If a bike is taken over by an end customer (consumer) from a previous contractual relationship between movelo and a customer, no service (in accordance with Section 6) is carried out by LikedBikes / movelo before takeover. The condition of the bike is known to the end customer (consumer), and preparation is the responsibility of the end customer (consumer). 8 Right of withdrawal The right of withdrawal for the end customer (consumer) is governed by the statutory provisions. 8.1 Withdrawal policy The end customer (consumer) has the right to withdraw from this contract within fourteen days without giving any reason. movelo reserves the right to reject the withdrawal due to disproportionate use (mileage of the bike at withdrawal > mileage of the bike at takeover + 50 km). The withdrawal period is fourteen days from the day on which the end customer (consumer) or a third party named by the end customer, who is not the carrier, has taken possession of the last goods. To exercise the right of withdrawal, the end customer (consumer) must inform LikedBikes of the decision to withdraw from this contract by means of a clear declaration, for example a letter sent by post or an e-mail to info@likedbikes.com. The end customer (consumer) must use the model withdrawal form for this purpose. To meet the withdrawal deadline, it is sufficient for the notification of the exercise of the right of withdrawal to be sent before the withdrawal period expires. 8.2 Consequences of withdrawal If the end customer (consumer) withdraws from this contract, LikedBikes shall reimburse the end customer (consumer) for all payments received by LikedBikes from the end customer (consumer) without undue delay and no later than within fourteen days from the day on which LikedBikes receives the notification of withdrawal from this contract. For this reimbursement, the same means of payment used for the original transaction will be used, unless expressly agreed otherwise. Under no circumstances will any fees be charged for this reimbursement. LikedBikes may refuse reimbursement until LikedBikes has received the contractual items back in full (original scope of delivery). The deadline is met if the contractual items are dispatched before the expiry of the fourteen-day period. LikedBikes organizes the return shipment of the ordered bikes after the end customer (consumer) has informed LikedBikes of the withdrawal from this contract. The end customer (consumer) must promptly pack the bikes including the original scope of delivery and hand them over to the commissioned carrier on the agreed date. The end customer (consumer) shall bear the costs of returning the contractual items in the amount of gross EUR 79. The end customer (consumer) only has to pay for any loss in value of the contractual items if this loss in value is attributable to handling by the end customer (consumer) that was not necessary for checking the condition, properties, and functioning of the contractual items, or if the return shipment is not sent back properly in the original packaging. 8.3 Model withdrawal form The model withdrawal form is available to the end customer (consumer) for download free of charge (www.likedbikes.com/pages/revocation). 9 Warranty The statutory rights for defects apply to the contractual items. The warranty period for used bikes (refurbished condition) is 12 months for the end customer (consumer); for new bikes, the period is 24 months. If the delivered bikes have a material defect, the end customer (consumer) must report this by e-mail to info@likedbikes.com. The end customer (consumer) may initially request the removal of the defect or the delivery of defect-free contractual items. LikedBikes may refuse the type of supplementary performance chosen by the end customer (consumer) if this is only possible at disproportionate cost. To remedy the defect, LikedBikes organizes a partner dealer in coordination with the end customer (consumer). If the defect cannot be remedied by a partner dealer, LikedBikes organizes transport of the bike from the end customer (consumer) to LikedBikes. If it turns out that the case is not covered by warranty, LikedBikes shall invoice the end customer (consumer) for the transport costs actually incurred. 10 Duty to provide information Dispute resolution LikedBikes is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

PART F. GENERAL PROVISIONS FOR THE SALE OF BIKES TO BUSINESS CUSTOMERS

1 Applicability These general terms and conditions of sale apply to the sale of bikes by LikedBikes to business customers. 2 Conclusion of contract – order via online shop (www.likedbikes.com/pages/b2b-portal) The business customer selects the desired products via the online shop and places a paid order. By submitting the order, a binding purchase agreement is concluded. After submitting the order, the customer receives an order confirmation. 3 Invoicing Unless otherwise agreed, the agreed purchase price is due before delivery. Delivery of the contractual items takes place only after receipt of payment. LikedBikes sends the download link for the invoice to the e-mail address provided by the customer. In the event of non-payment, LikedBikes reserves the right to cancel the contract against an appropriate processing fee (labor effort amounting to 10% of the order value). 4 Retention of title If LikedBikes performs in advance, LikedBikes retains ownership of the delivered contractual items until the purchase price owed has been paid in full. 5 Shipping and delivery Unless otherwise agreed in accordance with Section 3, the goods are prepared and picked/packed within 1–4 working days after receipt of payment. Once shipping preparation has been completed, the business customer receives an e-mail from LikedBikes with the shipment information. The ordered bikes are shipped to the delivery address specified by the customer. The delivery time from dispatch depends on the selected shipping method:
  • Standard shipping Germany: 2 to 5 working days
  • Standard shipping EU countries outside Germany: 3 to 10 working days
  • Express shipping Germany: 1 to 2 working days
  • Express shipping abroad: 2 to 4 working days
movelo reserves the right, in the case of large orders (order quantity ≥ 50 bikes), to have the delivery time, including the picking/packing period, determined separately between LikedBikes and the business customer. Mounting the pedals, adjusting the handlebar and brake levers, and, depending on the model, mounting the display on the handlebar, is the responsibility of the business customer after receipt of the bikes. 6 Self-collection Unless otherwise agreed in accordance with Section 3, the goods are prepared and picked/packed within 1–4 working days after receipt of payment. Once preparation for collection has been completed, the business customer receives an e-mail from LikedBikes with the collection information. The ordered bikes are collected by the business customer at the selected shop location (Service Center: Gewerkenstraße 19, 83435 Bad Reichenhall, Germany) on the agreed date at the business customer’s own expense. The final collection date is coordinated between LikedBikes and the customer. movelo reserves the right, in the case of large orders (order quantity ≥ 50 bikes), to have the delivery time, including the picking/packing period, determined separately between LikedBikes and the business customer. 7 Condition of “unrefurbished” bikes Unrefurbished bikes are delivered directly from the lessee to the business customer after expiry of the leasing agreement. The condition of the bike corresponds to its condition after the end of the leasing agreement. LikedBikes has no influence on the condition of the bike. Preparation of the bike is the responsibility of the business customer. After receipt of the goods, the business customer has the right to withdraw from the purchase agreement if preparation of the bike is economically disproportionate. The business customer’s complaint must be made in accordance with Section 9. If the business customer exercises the right of withdrawal, the business customer shall bear all logistics costs (delivery and return shipment). LikedBikes organizes the return shipment. The purchase price will be refunded only after receipt and inspection of the bike. The scope of delivery of an unrefurbished e-bike (pedelec) includes the following parts: • Min. 1 battery key (net EUR 20) • Battery (net EUR 200) • Display or control unit (net EUR 50) • Charger (net EUR 50) For missing parts, the business customer may request a purchase price reduction at the stated prices. LikedBikes is entitled to withdraw from the purchase agreement if the costs for missing parts are disproportionate. In this case, LikedBikes shall bear the costs of the return shipment. 8 Condition of “refurbished” bikes In principle, i.e. unless LikedBikes and the business customer expressly agree otherwise, the bikes are in technically flawless condition and are fully serviced before delivery: Defective or worn parts are replaced according to the following criteria:
  • Brake pads: replacement when the manufacturer-defined wear limit is reached
  • Brake disc: replacement when the manufacturer-defined wear limit is reached
  • Tires: replacement in the event of visible wear or damage
  • Chain: replacement in the event of elongation beyond the tolerance limit (depending on the type of gear system)
  • Chainring/sprocket: replacement in the event of deformation or damage
  • Grips: replacement in the event of visible wear or damage
  • Pedals: replacement in the event of visible wear or damage
  • Battery/motor/display/control unit: replacement in the event of damage or functional failure
  • Other parts not listed: replacement in the event of visible wear, manufacturer-defined wear limit, or damage
The bikes may show slight signs of use caused by normal usage (visual condition according to the shop information or images). The scope of delivery of a refurbished e-bike (pedelec) includes the following parts: • Min. 1 battery key • Battery • Display or control unit • Charger 9 Acceptance of the contractual items The business customer is obliged to accept the contractual items. If the contractual items are complete and in the contractually agreed condition in accordance with Section 7 or Section 8, the business customer confirms acceptance by signing the delivery note. If the contractual items are not in the contractually agreed condition, this must be noted on the delivery note and reported to LikedBikes by e-mail to info@likedbikes.com, including photo evidence where possible, within 5 working days after acceptance of the contractual items. LikedBikes will review and handle the complaint. 10 Transfer of risk From the time the business customer confirms acceptance of the contractual items, the business customer bears the risk of damage to or loss of the contractual items. The occurrence of a damage event does not release the business customer from its obligations under the contract. 11 Warranty for business customers The statutory rights for defects apply to the contractual items unless otherwise agreed below. LikedBikes has the choice of the type of supplementary performance vis-à-vis the business customer. The limitation period for defects in new contractual items is one year from acceptance of the contractual items. The limitation period does not restart if a replacement delivery is made within the scope of liability for defects. For used contractual items (unrefurbished and refurbished condition), claims for defects vis-à-vis the business customer are excluded. The contractual items are purchased as seen.

PART G. GENERAL PROVISIONS FOR THE SALE OF BIKES AND PARK & CHARGE TO BUSINESS CUSTOMERS UPON EXPIRY OF A LEASE AGREEMENT

1 Applicability These general terms and conditions of sale apply to the sale of bikes and Park & Charge by LikedBikes to business customers. A prerequisite is an existing rental or other contractual relationship between movelo and a business customer. 2 Conclusion of contract LikedBikes sends the business customer an order overview including the invoice. After LikedBikes has sent the order overview and the invoice, the binding contract with the business customer is concluded upon receipt of full payment. After payment has been made, the customer receives an order confirmation. 3 Retention of title The agreed products remain the property of movelo / LikedBikes until the purchase price owed has been paid in full. 4 Condition of bikes and Park & Charge The condition of the bikes and/or Park & Charge is known to the business customer, and preparation is the responsibility of the business customer. No refurbishment is carried out by movelo / LikedBikes. 5 Warranty for business customers The contractual items are purchased as seen. Claims for defects are excluded.