1. Who is the responsible body?
The responsible body within the meaning of the data protection laws is:
D-83435 Bad Reichenhall
Phone: +49 (0) 32 221853450
Fax: +49(0)8651 762997-55
2. collection of general information
When you access our website, information of a general nature is automatically collected. This information (server log files) includes the type of web browser, the operating system used, the domain name of your internet service provider and similar. This is exclusively information that does not allow any conclusions to be drawn about your person. This information is technically necessary in order to correctly deliver the contents of web pages requested by you and is compulsory when using the Internet. Anonymous information of this kind is statistically evaluated by us in order to optimise our Internet presence and the technology behind it.
Like many other websites, we also use so-called “cookies”. Cookies are small text files that are transferred from a website server to your hard drive. Through this, we automatically receive certain data such as IP address, browser used, operating system about your computer and your connection to the Internet.
Cookies cannot be used to run programs or deliver viruses to a computer. The information contained in cookies enables us to facilitate your navigation and to display our web pages correctly.
Under no circumstances will the data we collect be passed on to third parties or linked to personal data without your consent.
We use the following categories:
Technically necessary cookies
- Session cookie: A session cookie enables the web server to distinguish between the different users accessing the web pages at the same time. The browser sends the cookie each time it is accessed, this means that the user does not have to re-enter their login details each time they access the page, for example.
- Cookiebar selection: This cookie stores their choice to hide the cookiebar.
Tracking and analysis cookies
In order to further improve our offer and our website, we collect data for statistics and analysis. With the help of these cookies, we can, for example, determine the number of visitors and the effect of certain pages of our website and optimise our content.
- Google Analytics
- Google Conversion Tracking
4. SSL encryption
To protect the security of your data during transmission, we use state-of-the-art encryption procedures (e.g. SSL) via HTTPS.
When registering to receive our newsletter, the data you provide will be used exclusively for this purpose. Subscribers may also be informed by e-mail about circumstances relevant to the service or registration (for example, changes to the newsletter offer or technical circumstances).
For an effective registration, we require a valid e-mail address. In order to verify that a registration is actually made by the owner of an e-mail address, we use the “double-opt-in” procedure. For this purpose, we log the order for the newsletter, the sending of a confirmation e-mail and the receipt of the response requested herewith. No further data is collected. The data is used exclusively for sending the newsletter and is not passed on to third parties.
6. Contact form
If you contact us by e-mail or contact form, the information you provide will be stored for the purpose of processing the request and for possible follow-up questions.
7. Deletion or blocking of data
We adhere to the principles of data avoidance and data economy. We therefore only store your personal data for as long as is necessary to achieve the purposes stated here or as stipulated by the various storage periods provided for by law. After the respective purpose has ceased to exist or these periods have expired, the corresponding data is routinely blocked or deleted in accordance with the statutory provisions.
8. Use of Salesforce CRM
1. Description and scope of the processing of personal data
The data controller uses the customer relationship management system (CRM system) of the provider Salesforce (Salesforce). Salescorce.com is a service of the provider Salesforce.com Germany GmbH, Erika-Mann-Str. 63, 80636 Munich, Germany. The responsible person uses Salesforce to be able to process enquiries from users of the website, as well as from customers and interested parties, more quickly and efficiently. Salesforce only uses this data for the technical processing of the enquiries and does not pass it on to third parties. To use Salesforce, at least a correct e-mail address is required. Pseudonymous use is possible. In the course of processing service requests, it may be necessary to collect further data (name, address).
Information on data protection at Salesforce can be found in the Salesforce data protection declaration: https://www.salesforce.com/de/company/privacy/.
For international transfers of personal data, Salesforce provides appropriate safeguards to ensure an adequate level of data protection. Further information on the international transfer of personal data can be found here: https://www.salesforce.com/content/dam/web/en_us/www/documents/legal/Agreements/EU-Data-Transfer-Mechanisms-FAQ.pdf
2. Legal basis for the processing of personal data
The legal basis for the processing of personal data in connection with the use of the CRM system Salesforce is Art.6 para.1 p.1 lit.f DSGVO.
3. Purpose of the processing of personal data
The purpose of the use of Salesforce is the fast and efficient maintenance of relationships with customers and interested parties, as well as the response to corresponding enquiries.
4. Data deletion and storage period
We delete CRM data if it is no longer necessary. We review the necessity every two years. In addition, the statutory archiving obligations apply.
5. Possibility of objection and removal
If you do not agree with the processing of your data in Salesforce’s systems, we offer you alternative ways of contacting us. You can contact us by e-mail, telephone, fax or post.
9. Use of Google Analytics
This website uses functions of the web analysis service Google Analytics. The provider is Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
Google Analytics uses so-called “cookies”. These are text files that are stored on your computer and enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.
Google Analytics cookies are stored on the basis of Art. 6 (1) lit. f DSGVO. The website operator has a legitimate interest in analysing user behaviour in order to optimise both its website and its advertising.
We have activated the IP anonymisation function on this website. This means that your IP address is shortened by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area before being transmitted to the USA. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.
Objection to data collection
You can prevent the collection of your data by Google Analytics by clicking on the following link. An opt-out cookie will be set, which will prevent the collection of your data during future visits to this website: Deactivate Google Analytics.
10. Use of script libraries (Google Web Fonts)
This site uses so-called web fonts provided by Google for the uniform display of fonts. When you call up a page, your browser loads the required web fonts into its browser cache in order to display texts and fonts correctly.
For this purpose, the browser you are using must connect to Google’s servers. This informs Google that our website has been accessed via your IP address. Google Web Fonts are used in the interest of a uniform and appealing presentation of our online offers. This represents a legitimate interest within the meaning of Art. 6 Para. 1 lit. f DSGVO.
If your browser does not support web fonts, a standard font from your computer will be used.
We use Adobe Typekit to display fonts on our website. Adobe Typekit is a service that provides access to a font library and is provided by the company Adobe Systems Incorporated, 345 Park Avenue, San Jose, CA 95110-2704, USA (Adobe). When you call up a page, your browser loads the required web fonts into your browser cache in order to display texts and fonts correctly. In the course of providing the Typekit service, no cookies are placed or used to provide the fonts. In order to provide the Typekit service, Adobe may collect font information that is used to identify the website itself and the associated Typekit account.
12. Use of Google Maps
This site uses the mapping service Google Maps via an API. The provider is Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
To use the functions of Google Maps, it is necessary to store your IP address. This information is usually transferred to a Google server in the USA and stored there. The provider of this site has no influence on this data transmission.
Google Maps is used in the interest of an appealing presentation of our online offers and to make it easy to find the places we indicate on the website. This constitutes a legitimate interest within the meaning of Art. 6 Para. 1 lit. f DSGVO.
13. Google DoubleClick
If you do not want to receive user-based advertising, you can disable the display of advertisements using Google’s ad setting.
14. Embedded YouTube videos
Our website uses plugins from the YouTube site operated by Google. The operator of the pages is YouTube, LLC, 901 Cherry Ave, San Bruno, CA 94066, USA.
When you visit one of our pages equipped with a YouTube plugin, a connection to the YouTube servers is established. This tells the YouTube server which of our pages you have visited.
If you are logged into your YouTube account, you enable YouTube to assign your surfing behaviour directly to your personal profile. You can prevent this by logging out of your YouTube account.
YouTube is used in the interest of an appealing presentation of our online offers. This represents a legitimate interest within the meaning of Art. 6 Para. 1 lit. f DSGVO.
15. Use of social media buttons
The social media buttons on this website (Facebook, Twitter, Google+) are implemented as pure hyperlinks. Therefore, no data is transmitted to these companies when you visit our website. If you click on one of the buttons, you will be taken to the respective social media platform with the current page you are on as a reference. So you can simply share or like it there. Please refer to the data protection provisions of the respective social media platform to find out what data is stored when you visit it.
16. Contact form and chat – Zendesk & Zopim
We use the ticket system Zendesk, a customer service platform of Zendesk Inc, 989 Market Street #300, San Francisco, CA 94102, to process customer enquiries. We also use the chat tool Zopim of the company Zendesk.
In order to process your enquiries, necessary data such as your surname, first name, postal address, telephone number and e-mail address are collected via our website in order to be able to respond to your request for information. Zendesk is a certified participant of the so-called “Privacy Shield Framework” and thus fulfils the minimum requirements for legally compliant commissioned data processing.
If you contact us by e-mail or via the form on the website, we will only use the personal data you provide to process your specific enquiry. The data provided will be treated confidentially. The data provided and the message history with our service desk will be stored for follow-up questions and subsequent contact. The processing of the data entered in the contact form is based on your consent (Art. 6 para. 1 lit. a DSGVO).
We have concluded an order data processing contract with Zendesk and fully implement the strict requirements of the German data protection authorities when using Zendesk.
17. Your rights to information, correction, blocking, deletion and objection
You have the right to obtain information about your personal data stored by us at any time. You also have the right to have your personal data corrected, blocked or, apart from the mandatory data storage for business processing, deleted. Please contact our data protection officer for this purpose. You will find the contact details at the bottom of this page.
To ensure that a blocking of data can be taken into account at any time, this data must be kept in a blocking file for control purposes. You can also request the deletion of data, unless there is a legal archiving obligation. If such an obligation exists, we will block your data upon request.
You can make changes or revoke consent by notifying us accordingly with effect for the future.
18. change of our data protection regulations
We reserve the right to amend this data protection statement from time to time so that it always complies with the current legal requirements or in order to implement changes to our services in the data protection statement, e.g. when introducing new services. The new data protection statement will then apply to your next visit.
19. questions to the data protection officer
If you have any questions about data protection, please write us an e-mail or contact our data protection officer directly:
Data Protection Officer of
83435 Bad Reichenhall